Firmware Upgrade

This particular document is applicable for mfusion | mlog | HSG | CMG | UA | HSA series appliances to upgrade firmware from mfusion server.

It’s important to note that after July 2022, device upgrading can only be done through mfusion servers, and only devices with active wty/service contract can perform firmware upgrade.

Pre-requisites:
  1. Firmware release files must be uploaded to mfusion (by mboxadmin)
  2. Each device must have a valid support status, eg. with an active wty/mlite status
  3. Each device must be provisioned on mfusion and reachable to mfusion.

NOTE – Hosts running legacy firmware (older than July 2022)

1. Run ‘upgrade list’ command to list down the versions available for the Host with legacy firmware. Upgrade the Host to the latest STABLE Release

2. Make sure the device is provisioned on mfusion, then run the ‘upgrade list’ command again to pull from mfusion

NOTE – Partners running private/on-premise mfusion

If you’re running private/on-premise mfusion, you need to get firmware release binary files from the RansNet support team

The released firmware files are named like:

– RANOS_2022……mbox (for the gateway appliances, eg. HSG/CMG/mfusion/mlog)

– RANOSL_2022…… (for the branch appliances, eg: HSA/UA).

Follow the below steps to upgrade the firmware:

  1. Upload release binary file to mfusion, ‘ADMIN > Releases‘ menu (only for on-premise/private firmware deployment, done by mboxadmin only)
  2. Provision Host on mfusion. Refer to this link Provisioning device
  3. Navigate to the menu ‘ORCHESTRATOR > Configuration‘, find out the host you want to upgrade and click on the and click ‘Upgrade Firmware‘
    • Enter the Firmware Version or keep it blank for the mfusion to install the latest Firmware version then click on the ‘OK‘ button

NOTE

You can also perform the mass upgrade by selecting multiple hosts – Go to “Mass Update” –> “Firmware Upgrade” to upgrade firmware for all selected hosts.

  1. Alternatively, you can run upgrade from CLI.
    • Console to the Host
      • Run the command ‘#upgrade list‘ to list the available stable Firmware version.
      • Run the command ‘#upgrade <Firmware version>'.
      • Run the command ‘#reboot'
 mbox-hsg-cmg# upgrade list RANOS Releases:

 20240101-2200
   Stable - RanOS10 VLAN steering bugfixes. Added key import for Wireguard VPN.
 20231128-2000
   RC - Added object-group (replace firewall-object). Finalized WireGuard VPN.
 20231123-0100
   RC - Added multi-PDN GUI on Orches
 mbox-hsg-cmg# upgrade 20240101-2200

NOTE

If the current version is not desirable, you can roll back to the earlier version.

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Troubleshoot Tips

1. Firmware Upgrade - Console

INFO

Error1
mbox-hsg-cmg# upgrade list
mbox-hsg-cmg# – – – – – – – – – – > Firmware list empty

Hint: 1. Make sure your Host has a connection to portal.ransnet.com (eg. able to ping/https to portal.ransnet.com)

INFO

Error2
mbox-hsg-cmg# upgrade 20220425-2200
Mon Jul 11 21:50:28 IST 2022
[info] downloading package 20220425-2200…
[warn] failed to download upgrade files
[warn] failed to execute this task.

Hint:
1. The firmware release version (20220425-2200) is not available in mfusion, so make sure the version is available in mfusion (‘ADMIN > Release’ Menu)

INFO

Error3
mbox-hsg-cmg# upgrade list
ERROR: Host not found or disabled.

Hint:
1. Make sure your Host is provisioned on mfusion.
2. Make sure the status of the Host is enabled
3. Make sure the Host is under a valid contract (Warranty).

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