Alerts¶
Navigate to ORCHESTRATOR → Monitoring → Alerts. Use the [Entity] button in the top-right corner to switch between entities.
The Alerts page shows all active alerts for the selected entity. An alert is created whenever a monitored device or metric meets a defined trigger condition — such as a device becoming unreachable, memory utilization exceeding a threshold, or a link going down.
When an alert is triggered, a notification email is automatically sent to:
- All users within the entity
- Parent entity users who have access rights to the current entity
Alert Severity Levels¶
Each alert is assigned a severity level based on the trigger definition. Severity levels indicate the urgency and operational impact of the condition:
| Severity | Description |
|---|---|
| Disaster | Critical failure requiring immediate attention — typically a device or service that is completely down and unreachable |
| High | Serious issue with significant operational impact, but the system may still be partially functional |
| Average | Moderate issue that should be investigated, such as elevated error rates or resource usage approaching limits |
| Warning | Early indicator of a potential problem — e.g., high memory or CPU utilization trending upward |
| Information | Informational event with no immediate operational impact |
Severity thresholds are defined in the trigger settings. See Monitoring Settings for details on how to configure triggers.
Alert Fields¶
| Field | Description |
|---|---|
| Host / Alias | The hostname or alias of the device that triggered the alert |
| Severity | Alert severity level — colour-coded for quick visual identification |
| Last Change | Timestamp of the most recent status change for this alert |
| Age | Time elapsed since the alert was first triggered |
| Description | Details of the fault condition, e.g. Device Down, Device restarted, Log space reached, High Memory utilization |
Filtering and Export¶
Use the Search box to filter alerts by keyword across all fields. This is useful for quickly isolating alerts for a specific device or fault type.
Click Export to download the current alert list as a CSV file for reporting or incident tracking purposes.
Use the Columns button to show or hide specific columns, and the rows selector to adjust how many entries are displayed per page.
Auto-Refresh¶
The Refresh toggle in the top-right corner controls whether the alert list updates automatically. When enabled, the page periodically reloads to reflect new and resolved alerts without requiring a manual page refresh. Toggle it off if you need to examine the list without interruption.
Alert Notifications and Actions¶
Alert delivery behaviour is governed by Action rules configured in Monitoring Settings. By default, each entity has one action rule that:
- Creates a visible alert entry on this page
- Sends an email notification to all users with access rights to the entity
Action rules can be temporarily disabled per entity — for example, during scheduled maintenance windows — to suppress notifications without modifying the underlying trigger configuration.