Users can recover the forgotten Username/Password without raising a support ticket with RansNet. To recover the Username/Password, the user’s login account profile has to be completed by enabling the Email Recovery option.
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Configure Email Recovery Settings
Users can find the below steps to Email Recovery settings
STEP1 – Enable Recovery Email option [Administrator to Configure]
- Admin can navigate to ADMIN > General menu, Select
tab, tick the option [ Enable Recovery Email (for user to retrieve Username) ], and click on 
button.
- Configure the SMTP Server settings. Refer to <<LINK to SMTP SERVER CONFIGURATION>>
.
STEP2 – Configure Email Recovery details [User to Configure]
- Users can click on the user name located in the top right corner
and the ‘My Profile‘ menu as shown in Image2 below.
NOTE
It’s mandatory to fill in all the detail in the ‘My User Details‘ session
- Users can click on the
button or ‘stepup now!‘ link 
to configure the Recovery E-mail address.
- Recovery Email Address – Enter the login account’s email id
- Current Password– Enter the login account’s current password.
- Click on the button to apply the settings.
NOTE
The user receives a confirmation mail, Once the user configures recovery email settings successfully
Reset account’s Username / Password.
Procedure to Reset Username
STEP1 – Launch the management portal and click on the Forgot username? link
- Users can click on the Forgot username? link
- Enter the email id configured in the Email recovery settings to receive the forgotten username thru email.
