RansNet Support Packages

At RansNet, we take a simple and streamlined approach to meeting your organization’s service and support needs. To contact RansNet support, please follow this link.

mLite includes mfusion subscription (for remote monitoring and configuration orchestration), software subscription (patches and new feature upgrades), and level-3 product support.

  • FREE for 1st year with Hardware purchase
  • Compulsory purchase for 2nd year onwards (Annual Recurring Charge, at 8% of hardware cost per year)

Hardware warranty includes all services of mLite and carry-in hardware Return Material Authorization RMA.

  • FREE for 1st year with Hardware purchase
  • Recommended purchase for 2nd year onwards (Annual Recurring Charge, at 15% of hardware cost per year)

These optional managed services (MS) packages are designed for partners to support some critical customers. You can rely on RansNet to provide back-to-back advanced technical support to your customers so that you can offload internal resources and focus on growing your businesses. This is also ideal for new partners who will take time to build up internal expertise.

S.NoPart NoDescription
01.MS-SOR8×5 NBD onsite and hardware loaner; 24×7 remote monitoring; config management, troubleshooting, phone/email support; FREE eWTY from 2nd year onwards.
02.MS-MCOR24x7x4 onsite and hardware loaner; 24×7 remote monitoring; config management, troubleshooting, phone/email support; FREE eWTY from 2nd year onwards.
03.MS-PMCOR24x7x2 onsite and hardware loaner; 24×7 remote monitoring; config management, troubleshooting, phone/email support; FREE eWTY from 2nd year onwards.

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NOTE

Please note that “onsite” services are only available in Singapore. For overseas, partners will send onsite engineers and the RansNet support team will remotely perform the services over anydesk or Teamviewer. Please contact RansNet representatives for the costs of each MS package.